Updated: January 14, 2014 at 10:30 a.m.
As West Virginia American Water proceeds with the lifting of Do Not Use, we will refer to the localities being lifted as "areas." Yesterday, we used the term "zones" to describe the four primary locations close to the Kanawha Valley treatment plant where we were able to lift the ban and ensure that the transition did not disrupt our production and distribution system.
The areas where we are lifting the Do Not Use orders are based on pressure zones, and the order of the lift announcements are determined by where acceptable test results obtained from samples have been confirmed. If you have any questions when a new Do Not Use lift is issued, please refer to the map listed under “Do Not Use Water” section of our website at www.westvirginiaamwater.com.
Updated: January 13, 2014 at 9:52 p.m.
Zone Four in North Charleston has been cleared for the flushing process to begin as of 9 p.m. If you have questions about whether your home or business has been approved for the flush process, see West Virginia American Water's interactive map:
Also, the water company announced the fourth zone will end Monday's flushing process for the day. More zones will be approved for flushing Tuesday.
"After lifting the "do not use" order for 26,000 customers today, the system needs time to settle so our operators can measure how it is reacting to the flushing activity. Therefore, we will not lift any additional zones tonight. We will provide updates on the next lift zone early Tuesday morning. Thank you for your continued patience and cooperation."
Updated: January 13, 2014 at 7:14 p.m.
Zone 3, containing most of South Charleston, has now been cleared to start flushing systems within their homes and cleaning appliances. Make sure you are checking the West Virginia American Water interactive map to make sure your zone's advisory has been lifted before beginning the flushing process. The map can be found at the link below.
Updated: January 13, 2014 at 5:49 p.m.
Customers of the water company are urged not to begin the flushing process until their zone is approved. To find out if your zone is ready for the flushing process, refer to West Virgina American Water's interactive map on their website here:
Original Story Posted January 13, 2014 at 1:52 p.m.
A ban on tap water has been lifted in part of West Virginia that was hit by a chemical that spilled into a river and tainted the water supply.
Gov. Earl Tomblin made the announcement at a news conference Monday, five days after about 300,000 people were told not to drink, wash or use the water in any way other than to flush their toilets.
Officials are lifting the ban in a strict, methodical manner to help ensure the water system is not overwhelmed by excessive demand, which could cause more water quality and service issues.
The water crisis started Thursday when the chemical used in coal processing leaked from a Freedom Industries plant into the nearby Elk River.
It's still not clear exactly what caused a tank to start leaking the chemical.
West Virginia American Water has set up a website for customers to find out if their zone has been approved. Customers have also been told they can call a toll free number if they need assistance in identifying which zone they reside. That
The water company has also provided highly detailed step-by-step instructions for customers to refer to once their zone has been cleared for the flushing process.