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The state Public Service Commission has ordered Mon Power and Potomac Edison to implement monthly meter readings and billings following customer complaints.
The PSC released an order Wednesday in an investigation into the billing, meter reading and customer service practices of the FirstEnergy subsidiaries.
Under the order, the companies must implement monthly meter readings and billings as quickly as possible, but no later than July 1, 2015.
It also requires the companies to maintain adequate staff to perform the readings and to submit monthly reports to the commission through December 2015.
Citizens’ groups said customers complained about receiving multiple and contradictory bills in the same month, among other issues.
Mon Power and Potomac Edison serve about 520,000 customers in 37 West Virginia counties.
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Paramedics in rural counties of West Virginia can help patients access healthcare and stay connected to providers -- an effort to prevent acute illness and improve health outcomes.
Continue Reading Take Me to More NewsGov. Patrick Morrisey has declared a State of Emergency for Boone, Logan, and Raleigh counties following severe storms, flash flooding, and landslides.
Continue Reading Take Me to More NewsA new website launched by the W.Va. Dept. of Human Services provides information about changes to Medicaid requirements.
Continue Reading Take Me to More NewsThe Chemours Company has agreed to pay $450 million for PFAS (per- and polyfluoroalkyl substances) releases at four facilities in three states, including West Virginia.
Continue Reading Take Me to More News
