The Public Service Commission of West Virginia (PSC) determined Wednesday to continue current rates for Black Diamond Power Co. while it conducts a general investigation into the company.
Black Diamond, which is based in Charleston but primarily serves customers in Clay, Wyoming and Raleigh counties, requested commission approval of a rate increase in August.
The PSC has received close to 50 service and billing complaints against Black Diamond over the past year.
In its announcement Nov. 26, the PSC noted public comment hearings in Clay and Mullens where dozens of people including Sen. Brian Helton, R-Fayette, and Sen. Rollan Roberts, R-Raleigh, spoke of erratic bills even though usage seemed to remain the same from month to month, inability to reach customer service representatives with billing questions, aged equipment, and frequent outages.
Additionally, the City Manager for Mullens, Krystal Wallace, spoke about Black Diamond owing months of business & occupation and utility tax payments.
The commission has been conducting a formal investigation since October.
Speaker of the House of Delegates, Roger Hanshaw, R-Clay, sent a letter to the PSC in October recommending they should deny Black Diamond’s request for a rate increase and that the company should be sold.
The PSC did not provide an updated timeline and the investigation remains open at this time.