Closed Captioning Complaints


All local programming produced by West Virginia Public Broadcasting and broadcast on our television channels complies with the closed captioning requirements established by the Federal Communications Commission as embodied in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality.

Programming provided by West Virginia Public Broadcasting complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1(j)(2); (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. § 79.1(k)(1); or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(d), including programming for which the audio is in a language other than English or Spanish, and that is not scripted programming that can be captioned using the “electronic news room” technique; locally produced and distributed non-news programming with no repeat value; interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration; programming that consists primarily of non-vocal music; and/or programming that is broadcast on a channel that produces annual gross revenues under $3,000,000.

If you have any question or comments about the closed captioning on West Virginia Public Broadcasting’s television channels, use the contact information below to get in touch with us:

Eddie Isom
West Virginia Public Broadcasting
600 Capitol St
Charleston, WV 25301

Phone: 304-556-4912

Or you can email us directly about your complaint. Please ensure your subject line reads “Closed Captioning Complaint.”