Caitlin Tan Published

American Water To Stop Water Shut Offs As COVID-19 Precaution


One of West Virginia’s largest public water utilities announced Friday it is making adjustments because of the potential spread of coronavirus.

In a press release West Virginia American Water announced it will discontinue shutting off water for customers who have not paid their bills. Water turned off prior to March 12 will be restored, although it could take several days.

This will include services like sewer utilities that do not directly come from American water, but wastewater providers contracted with the company. According to the release, scheduled shut offs from these providers may still take place, but should be restored in the coming days.

Meghan Hannah, external affairs manager for WV American Water, said the move comes as a health and safety precaution in efforts to slow the spread of coronavirus, despite there being no reported cases in West Virginia yet.

“Allowing folks to be able to wash their hands and take a shower to hopefully eliminate or eradicate the spread of this virus,” she said.

Hannah said costs will accrue as normal during the shut offs and can be paid at a later date. 

American Water meets all current federal and state drinking water requirements; and drinking water is treated to remove or kill viruses, according to the release. 

The company provides water to about 550,000 West Virginians.