Texting is Helping W.Va. Students Get Ahead in Higher Ed

 

High school seniors in West Virginia who sign-up to receive text message reminders for college preparedness are doing better in their first-year of college, according to a recent study. And findings show this prep tactic is even more effective in rural areas. West Virginia Public Broadcasting explored why and brings you this report.

Five years ago, select schools in West Virginia’s GEAR UP program, or “Gaining Early Awareness and Readiness for Undergraduate Programs,” participated in a national text message initiative to get high school seniors more prepared for college. That initiative spread statewide to all West Virginia high schools almost two years ago.

 

A University of Virginia study found that high school seniors in West Virginia who received these text reminders were almost 7 percent more likely to persist through their first-year of college. But among students from rural areas, that number jumps to 8 percent. Why?

 

“The magnitude of the effect is larger for rural students than it is for students overall,” said Katharine Meyer, a graduate student in Education Policy from the University of Virginia who helped author the study. She spoke with West Virginia Public Broadcasting via Skype.

 

“Particularly, rural students are coming from an area where we know from other studies, they may be the first person from their community to attend an individual college, because they’re coming from smaller high schools,” she noted, “and so we saw these messages as sort of, sending students messages of support, messages of belonging, and helping them feel like they were supported and welcome in the new community.”

 

The University of Virginia founded the national text message project. West Virginia was one of the first states to help pilot the project when it began five years ago.

 

West Virginia’s text message service is called “Txt 4 Success,” and it’s spearheaded here by the West Virginia Higher Education Policy Commission.

 

Students who opt into the program receive reminders throughout the year about things like financial aid deadlines and information about declaring a major. Most of these texts are automated, but if a student texts back with a question or concern, they’ll more than likely hear from a real person from either the West Virginia HEPC or a counselor at one of the program’s eight college partners.

 

20-year-old Concord junior Chelsea Goins is a first-generation college student and comes from a rural area. She commutes to Concord from Princeton and she’s involved in a lot of activities…

 

“I currently work in Concord University’s president’s office, admissions office, and campus bookstore,” Goins said, “I’ve cheered since my freshman year for our football and basketball teams. I also teach dance classes at Princeton Dance Studio and Princeton Health and Fitness Center.”

 

A lot… Goins says a big part of why she’s been able to stay organized and on top of all these activities while also doing well in school is “Txt 4 Success.”

 

“The text messages provide informational links and deadlines for orientations, FAFSA, enrollment checklists, sending transcripts, payment plans, and a lot more,” she explained, “It definitely helped me as a high school senior, because the texting service provided information I had never heard of.”

 

Goins says she found the program most helpful when it came to filling out the Free Application for Federal Student Aid.

“In high school deadlines are kind of negotiable. If you’re late, it’s okay, but with FAFSA, if you’re late, it’s over,” she noted, “you have to file it. And so, that was a hard thing to understand, that there was a deadline.”

 

Goins says she thinks the service has also been helpful overall for her age-group, because texting is how she and her peers communicate most frequently.

 

It was for that reason West Virginia HEPC Chancellor Paul Hill says he wanted West Virginia to help pioneer this program – because it’s an efficient way to communicate with young people and because it helps those first-generation students.

 

“We have found some mechanisms to reach student populations that we have not reached traditionally in the past; that through increased communication, we can have an impact on students by providing them with the types of information that they need to get, so I think it’s opening up a channel of direct communication to reach those students who need it most,” he said.

 

Hill says there are more than 22,000 students registered in the state’s texting service. All high schools in West Virginia are involved in the program, as well as Bluefield, Marshall, Shepherd, Concord, Fairmont, and West Virginia State universities, and Southern West Virginia Community and Technical College and West Virginia Northern Community College.

 

Hill says the HEPC’s focus now is on pushing more college prep in elementary and middle schools.

Texting: Is it the Key to a Better College Transition?

We use text messaging for a variety of things; to chat with family and friends, to check-in with a coworker, or send a photo, but what about for academics?

The West Virginia Higher Education Policy Commission has been a pioneer in helping to develop a national text message counseling program that helps first-time college students transition more easily into college life. This year, that program goes statewide.

Jada Kuhn is 18 years-old and a 2016 graduate of Winfield High School in Putnam County. This fall is her first semester at Shepherd University, but she says she’s not as nervous about college as maybe some of her peers. Why? Last fall, her high school encouraged her to sign up for a text message counseling program through the state’s higher education system.

“The text messaging service just seemed really convenient for me,” Kuhn said, “and it didn’t really seem like I had to put in any effort, and they would take care of what I needed to know.”

The text messaging service is for high school seniors (however, anyone who is a first-year college student can sign up, so non-traditional students are also welcome to the program) and works like this – once a student signs up, their number is stored in a database with the West Virginia Higher Education Policy Commission. Students receive automated reminders at various times of the year to make sure they have been applying to colleges, signed up for orientation with their school of choice, and of course, to apply for federal financial aid. During that student’s first year of college, those reminders continue.

But the automated system isn’t actually fully automated.  If a student texts back, he or she will more than likely hear from a real person at either the WV HEPC or their chosen university.

How to Sign Up:

“If I would respond to a text, they would respond back,” Kuhn explained, “there was a time where I needed to know what kind of school supplies to get for college, because you feel like, okay I need to get the same thing for high school, but you don’t really know, cause you’ve never been here, so I sent and I asked what kind of school supplies I should get, and they sent a list of what I should buy for maybe my first week of college just to be a little prepared.”
Shepherd University has between 300 and 400 students who are signed up for the text messaging service. But only one counselor at the university is assigned to respond to students’ questions and concerns. 

Julia Flocco is that counselor.

She says at first she was hesitant about signing-on to do the program, but she says the response blew her away.

“I was really surprised at first, because I was like, there are students who are really texting. Like, some students were talking about their fears, things they’re nervous about, tips about time management, like, I’m nervous about – can I get to class on time, how does an online class work, and I’m like, they’re really like, talking and opening up,” she said.

Flocco receives the students’ text messages through an online system that works like email for her, but comes through like a text message for the students.

In total, there are about 15-20 text message counselors at the West Virginia Higher Education Policy Commission. At the state’s university partners, there are 1-2 counselors depending on the size of the school.

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The brain behind the national text messaging program is Ben Castleman, Assistant Professor of Education and Public Policy at the University of Virginia. Castleman started developing the project in 2012 as part of his graduate dissertation after noticing students benefited from some additional college counseling the summer after their senior year.

Castleman spoke with West Virginia Public Broadcasting via Skype.

“What we also found though is that counselors were having to spend a lot of time just getting in touch with students,” Castleman noted, “Phone calls were going unanswered, emails would bounce back. Once they were able to connect, the students typically were very grateful for the interaction and the advice they got from the counselors.”

This gave him the idea that text messages might work better than an email blast – especially with the current generation entering college.

“We thought text messaging could be an effective way to both provide them with information, but also make it easy for them to connect to one-on-one assistance if they needed help,” he said.

West Virginia was one of the first states to work closely with Castleman on the initiative back in 2012.

When the program began, the West Virginia Higher Education Policy Commission texted about 900 students at 14 high schools. On the college level, only Concord, Bluefield, Marshall, and Southern West Virginia Community and Technical College were involved.

“So that first year, we’re just now starting to get the sort of evaluation completed from that first group,” said Jessica Kennedy, the Director of Communications and Outreach at the WV HEPC, “and we did see some really promising results in terms of students being more likely to persist [in college] if they received the text messages, and they also did a little better academically than their peers who didn’t receive the text messages. So we’re hoping that we’ll see that continue because we’ve expanded the program.”

This year, all high schools in West Virginia are part of the program with 8 college partners. All-in-all, about 9,000 students have already signed up.

Smartphone App Stops Texting While Driving

Texting while driving is illegal in West Virginia, but technology is being used to guarantee that you can’t text from behind the wheel. 

Mobile Life Solutions of Louisville, Kentucky has developed an app called TextLimit. It makes a phone incapable of using once the vehicle gets to a certain speed.  The app is available for free to West Virginia drivers.

“ This is a national epidemic,” says company president David Meers. “And distracted driving laws alone are not going to solve the problem. So this is a high tech solution that you can put in the hands of all West Virginians for free due to our partnership with the highway safety program there.”

The app works with GPS to determine how fast a vehicle is going. Beyond a certain speed, texting and most calling functions are deactivated on the phone. Emergency 911 call functions remain active.  It can also provide a report on a vehicles speed and location.  Meers says he invented it with teenagers in mind.

“I’m a parent of two teenage daughters myself .  They were the impetus for me to develop this product. And now that we have finished development  and the app in widespread use my kids joke and say ‘Dad you’ll be the most hated man in America by teens.’”

The app can only be programmed by the administrator, such as a parent or fleet supervisor.

It will be available at http://textlimit.com/latestnews and free with the code NOTEXTWV.

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