Home Care Provider Praises Disability Rate Increase

A national organization that works to improve the home care industry’s West Virginia Chapter says a higher reimbursement will help seniors and those with disabilities live in their homes with dignity.

A national organization that works to improve the home care industry in West Virginia is celebrating a rate increase that will help seniors and those with disabilities live in their homes longer and with greater dignity.

State officials announced Thursday that the Bureau for Medical Services (BMS) will increase reimbursement rates for home care waiver programs by 15 percent on October 1st.

West Virginia’s waiver programs include services for those with Intellectual and Developmental Disabilities (IDD), the Aged and Disabled (AD), Traumatic Brain Injury (TBI) and the personal care (PC) state plan service.

These waiver programs were designed to connect people with disabilities to home healthcare workers and financial support, helping them live outside hospitals and institutions.

Eric Hicks, board president of the West Virginia Chapter of the Home Care Association of America (HCAOA-WV), said the funds will improve the industry’s workforce shortages.

“We’ll be able to pay a living wage and provide the management, leadership, training, nursing, oversight and the things that are necessary in order to make sure that the citizens in West Virginia have people that they can count on that have been properly trained and are getting continuous training to perform the services and provide the services that they need in order to remain safe in their own home,” Hicks said.

According to Hicks, the current reimbursement rate for caretakers of people with intellectual and developmental disabilities is $18.92 per hour. After October 1st, it will be $25.44.

During the last year, BMS officials have testified to legislative committees that there is a workforce crisis in the IDD program.

In 2023, an actuary firm called Myers and Stauffer LC was hired to conduct a rate study of BMS waiver programs by the agency formerly known as the Department of Health and Human Resources. The study recommended a $6.5 million rate increase for the IDD waiver program to hire and retain direct care professionals.

According to state officials, the 15 percent provider rate increase meets the recommendations of the study.

Appalachia Health News is a project of West Virginia Public Broadcasting with support from Marshall Health.

IDD Waiver Rate Raised 15 Percent After Years Of Advocacy

After years of advocacy, IDD providers were notified Thursday that the Bureau for Medical Services will increase their rates.

West Virginia’s Intellectual and Developmental Disabilities (IDD) Waiver program connects people with disabilities to home healthcare workers and financial support, helping them live outside hospitals and institutions.

According to a Wednesday afternoon press release from Gov. Jim Justice’s office, IDD providers were notified Thursday that the Bureau for Medical Services (BMS) will increase their waiver rates by 15 percent on Oct. 1.

In 2023, an actuary firm called Myers and Stauffer LC was hired to conduct a rate study of BMS waiver programs by the agency formerly known as the Department of Health and Human Resources. The study recommended a $6.5 million rate increase for the IDD waiver program to hire and retain direct care professionals.

During the last year, BMS officials have testified to legislative committees that there is a workforce crisis in the IDD program.

Gov. Justice addressed the rate increase during his weekly press briefing.

“We worked really, really hard at this,” Justice said. “We got the money, and a lot of people, you know, working, pulling the rope together.”

A waiver rate increase will also take effect in October for family support and personal care rates.

Justice also touted his administration’s efforts to clear the IDD waitlist during his tenure.

“When I got here, we had a terrible waitlist on IDD. It took a little while, but we completely cleared the waitlist,” he said. “Now we got a new one. So we’ve got some folks that are on this new waitlist that we have now, and a goal absolutely before I walk out the door is to clear the waitlist again.”

According to the press release, BMS will remove 50 IDD members from the waitlist, in addition to the 99 members who were removed from the waitlist on July 1, 2024.

BMS will monitor the results of increased rates on member access to services as well as worker pay and turnover rates to determine if the increased rates are improving rates and retention in the Bureau.

Appalachia Health News is a project of West Virginia Public Broadcasting with support from Marshall Health.

People With Intellectual, Developmental Disabilities To Get Help

On Monday, the Department of Human Services announced the hiring of West Virginia’s first Statewide Intellectual and Developmental Disability, or IDD, Coordinator, Susan File.

West Virginia has a new central point of contact to address opportunities for, and barriers to service, for individuals with intellectual and developmental disabilities in the state. 

On Monday, the Department of Human Services (DoHS) announced the hiring of West Virginia’s first statewide Intellectual and Developmental Disability (IDD), Coordinator, Susan File.

“I am honored to take on this role and look forward to working with the community, providers, and stakeholders to improve and expand services for individuals with intellectual and developmental disabilities in West Virginia,” File said.

File previously served as the behavioral health program manager for the Office of Inspector General.

In that role, File oversaw all state-licensed behavioral health facilities and acted as a liaison between the Office of Health Facility Licensure and Certification (OHFLAC) and DoHS’s Bureau for Medical Services (BMS) and other bureaus.

File has a bachelor’s degree in psychology from West Virginia State University and most recently served as the president of File Consulting, LLC, a consulting business focused on behavioral health and improving quality assurance and compliance for agencies. 

She was also the executive director of a privately owned, non-profit licensed behavioral health center.

As West Virginia’s IDD Coordinator, File will lead a new project for community engagement specialists tailored to IDD to facilitate community discharge placements.

File will report to Christina Mullins, DoHS Deputy Secretary for Mental Health and Substance Use Disorders, in the Office of the Cabinet Secretary.

“We are thrilled to welcome Susan File to our team,” Mullins said. “Her extensive experience and dedication to behavioral health will be invaluable as we work to enhance services and support for individuals with intellectual and developmental disabilities across the state.”

File began work on July 29, 2024.

Appalachia Health News is a project of West Virginia Public Broadcasting with support from Marshall Health.

Attorneys Representing Sharpe Hospital Patient Request Default Judgment

A man being held at Sharpe Hospital asked the court to issue a default judgment against the Department of Human Services Secretary, Cynthia Persily.

Updated on Friay, July 26, 2024 at 11 a.m.

Attorneys representing a patient held at a state psychiatric facility filed a motion on Tuesday, July 23, 2024 asking the court to issue a default judgment against one of the Plaintiffs because they have not responded to the lawsuit within 60 days.

In May, Disability Rights of West Virginia (DRWV) filed a lawsuit on behalf of J.P., a man they say has been abused and wrongfully held at William R. Sharpe Hospital for more than 600 days.

DRWV is the state’s federally mandated protection advocacy system for people with disabilities.

On Sept. 14, 2022, J.P. was removed from his residential housing for people with disabilities at a Westbrook facility and sent to Sharpe, a psychiatric facility under state operation, for allegedly attacking his roommate, an incident Tina Wiseman, former director of the Office of Health Facility Licensure and Certification (OHFLAC) investigated and said in her report never happened.

J.P. is a young adult male with developmental disabilities and is mostly nonverbal. After less than a month at Sharpe, the hospital reported that Westbrook refused to accept J.P. if he were to be discharged. In that same report, the hospital questioned the original referral to Sharpe since the hospital had not observed the behavior from J.P. that was reported in the petition.

On Oct. 19, 2022, five days after Sharpe’s finding that J.P. was clinically stable and ready for discharge, the Lewis County Mental Hygiene Commissioner, Brian W. Bailey held a hearing and entered an order that civilly committed J.P. to Sharpe Hospital.

“J.P.’s case that we filed is the first of probably many cases that we’re going to be filing,” said Michael Folio, legal director of DRWV. “The crux of it is, is that there is a lack of continuum of care of services for individuals with developmental disabilities. In J.P,’s case, it’s even more egregious because we have a statement from the former OHFLAC director, who said that J.P,’s community-based provider actively and actually falsified his commitment paper to get him dumped and placed at Sharpe Hospital.”

The lawsuit aims to transfer J.P. to an appropriate community care home to treat his needs.

Abuse Inside The Hospital

According to the lawsuit, on or about June 9, 2023 one or more Sharpe Hospital employees abused and physically assaulted J.P., according to an investigation by Legal Aid of West Virginia (LAWV), cited in the lawsuit.

LAWV obtained a statement from Dr. Abid Rizvi, J.P.’s primary treating psychiatrist, and Dr. Rizvi observed that J.P. was physically abused.

In an interview with LAWV, Rizvi said the bruising could not have been self-inflicted and that a bruise on J.P.’s back resembled a shoe print.

Sharpe CEO Patrick Ryan and Department of Health Facilities (DHF) Secretary Michael Caruso have stated that J.P. was not abused or assaulted.

According to the lawsuit, Sharpe Hospital clinicians have shared that J.P and other persons in similar situations are “decompensating” during their commitment to the hospital given the chaotic psychiatric hospital environment.

“Decompensation” is a breakdown in an individual’s defense mechanisms, resulting in progressive loss of normal functioning or worsening of psychiatric symptoms, according to the American Psychological Association.

A Lack Of Response

West Virginia code allows 60 days for government agencies to respond to petitions filed against them. The lawsuit was filed on May 8.

State law also prohibits default judgment against a state agency unless the court finds the government agency clearly intends to fail to appear, plead or otherwise defend in the action.

In a motion filed Tuesday, J.P.’s lawyers said more than 60 days have passed since the lawsuit was filed and that neither the Department of Human Services (DoHS) nor its Secretary, Cynthia Persily, have “made no known attempt to answer or respond.”

“It (default judgment) would just be against Cynthia Persily, in her capacity as secretary, because she’s the one who has the statutory duty to oversee it but would not be for the other defendants because they’ve actually appeared in the case,” Folio explained.

In an email response sent the morning of July 26, Whitney Wetzel, director of communications for DoHS said the department has retained counsel and will “vigorously defend this matter,” citing state code that protects the agency.

“The plaintiff’s motion was filed with the apparent goal of generating a headline as West Virginia law explicitly provides that default judgment may not be entered against a government agency unless the agency clearly intends to not defend the matter,” Wetzel wrote.

Sharpe CEO Patrick Ryan and Department of Health Facility (DHF) Secretary Michael Caruso were also named as defendants in the original lawsuit.

Folio said it is part of Persily’s responsibility as Secretary of the DoHS to manage contracts and payments for community-based providers in the state.

“The community-based provider won’t accept him and Secretary Persily won’t enforce the contract that requires the provider to accept him,” Folio said.

He said J.P.’s case is one example of providers in West Virginia being paid for services they are not providing.

“What we want to get out of this is a safe, appropriate placement for J.P. and others with developmental disabilities,” Folio said. “We have treatment records for multiple other individuals with developmental disabilities that say they’re at baseline, they’re ready to be discharged, but their community-based provider won’t take them back, and that becomes Secretary Persily’s responsibility.”

Editor’s Note: This story has been updated with the West Virginia Department of Human Services’ response to West Virginia Public Broadcasting’s request for comment.

House Funds Waiver Programs In Final Hours Of Special Session

An extraordinary legislative session ended with tensions high among lawmakers who wanted more transparency in spending from the Department of Health and Department of Human Services.

An extraordinary legislative session ended with tensions high among lawmakers who wanted more transparency in spending from the Department of Health and Department of Human Services. 

The West Virginia House of Delegates refused to concur with the state Senate’s amendment to Senate Bill 1001 in a late-night session Monday.

Instead of restoring the budget line items cut from the state budget passed on the last night of session, Senate Bill 1001 appropriates money to a new reserve fund of $183 million. Lawmakers hope the cabinet secretaries of the departments will spend on underfunded line items. The secretary has the ability to move only 5 percent of any money from one existing account to another. This fund is new and it will expire March 31, 2025. It is not encumbered so the cabinet secretaries are not required to spend the money on specific items. 

On Tuesday, the Senate took no action on Senate Bill 1001 and sent the bill back to the House.

Emotions were high in the House after the Senate adjourned Sine Die without addressing the House’s version of the bill.

The House’s version would have required rate pay increases for those who work with individuals with intellectual and developmental disabilities, otherwise known as those served by the IDD waiver program.

In 2023, the previous West Virginia Department of Health and Human Resources (DHHR), Bureau for Medical Services contracted with Myers and Staffer, an actuary firm, to conduct a “rates” study of the Aged and Disabled Waiver, and Personal Care Services programs.

The study recommended a $6.5 million rate increase for the IDD waiver program to hire and retain direct care professionals.

“We the House feel it is very important to include these rate increases for providers because we are very short on providers,” Del. Amy Summers, R-Taylor, said. “And it is our job as the legislature to make sure this infrastructure is there.”

Del. Mike Pushkin, D-Kanawha, said he believes there will be no rate increases since the House’s amendment was not passed.

“I trust when they said under oath that they had absolutely no intention of increasing the rates,” Pushkin said. “That’s what they told us when they were under oath, there was not their intention to increase these reimbursement rates.”

One House amendment that was included in the final version of the bill is a line protecting the IDD Waiver line from any moving of monies within the department.

These concerns stem from a line of questioning during an interim meeting in April where Human Services Secretary Cynthia Persily testified that the department used funds from the IDD waiver program to pay for contract nurses and COVID-19 testing.

“I think the one issue that we did come to fix was the IDD issue in the stealing of money that was occurring out of that line item,” Del. Adam Burkhammer, R-Lewis, said. “I believe that this legislation stops that. It ensures that $97 million is going to IDD.”

By taking no action, the Senate left the House to jump through hoops to get Senate Bill 1001 back on the floor and up for consideration.

Procedurally, the House had to move backward in order to take the bill back up. They had to vote to undo their Monday night actions, then vote to concur with the Senate, lest the bill die and the funding be left incomplete.

“The position that the House is in right now, is they need to recede from what they did yesterday, or the bill is dead,” Sen. Eric Tarr, R-Putnam told reporters after the Senate adjourned Tuesday.

Tarr said the bill was the product of months of negotiation among the House, Senate and governor’s office to go through and set up a mechanism for transparency.

“We don’t believe there’s a cash flow shortfall anywhere, and that’s coming up on us anytime soon,” Tarr said. “However, if there would be then there’s a reserve fund that has incredible transparency to it, that the secretary has to sign off individually on transferring those funds and the report to the joint committee on which line it went into, and why.”

Many lawmakers in the House expressed a desire for the cabinet secretaries to have to ask permission to spend, instead of reporting the expenditure after the fact.

“We can’t control where the money goes, specifically, but we can at least be told where it’s going to be spent,” Del. J.B. Akers, R-Kanawha said. “And pardon my language, I would hope that if it’s not spent the way that we intended, there’s hell to pay next year.”

In the Senate, only one Senator voted against this version of Senate Bill 1001 — Sen. Mike Woelfel D-Cabell. The House passed the bill nearly unanimously. It now heads to the governor’s desk for his signature.

Lawmakers Question State Medicaid Officials About Budget Cuts

Lawmakers had the opportunity to ask questions of state health leaders about the state’s IDD Waiver program. during a meeting of the Joint Health Committee.

Lawmakers asked questions of state health leaders about the state’s Intellectual and Developmental Disabilities (IDD) Waiver program Monday. It allows people with disabilities to live outside hospitals and institutions by connecting people with disabilities with resources like home health care workers and financial support.

After a more than $10 million decrease in the line item in the state’s budget for the IDD waiver program, advocates and providers alike have been sounding the alarm.

In 2023, the previous West Virginia Department of Health and Human Resources (DHHR), Bureau for Medical Services contracted with Myers and Staffer, an actuary firm, to conduct a “rates” study of the Aged and Disabled Waiver, and Personal Care Services programs.

The study recommended a $6.5 million rate increase for the IDD waiver program to hire and retain direct care professionals.

Cynthia Persily, secretary of the West Virginia Department of Human Services, gave a presentation on the state’s Medicaid waiver program during a meeting of the Joint Health Committee on Monday.

The committee, led by Del. Amy Summers, R-Taylor, requested that Persily present documentation of Medicaid expenditures from the past two years, itemized by state allocation and federal match funding.

During her presentation, Persily said there have been a lot of changes during those two budget years, including changes to the federal match rate for state dollars.

“Please note that this crosses two state budget years, as well as two federal budget years,” Persily said. “As well as many changes in the federal match rate for state dollars and Medicaid, as well as a number of changes in enrollment during the unwind from the public health emergency and change to the supplemental match that occurred during that time.”

Persily said the line items for requested or authorized services are much greater than the actual services billed and reimbursed.

“There are many reasons for this, including services not being used by providers or clients during the pandemic,” Persily said. “Those years that we are looking at include the pandemic, obviously, there was a lack of services in some cases being provided for instant day programs, in home services and others may have been cut back.”

Persily testified that before the pandemic, the then-DHHR was “good at balancing” the amount of appropriation with authorized services and reimbursing services.

“During the pandemic, there were many reasons that funds were not spent as noted,” Persily said.

Before and during the pandemic, Persily testified that the previous DHHR administration would use leftover funds to fund what she called “pressing costs.”

“What is important to note is that leftover funds in the past were used in previous DHHR administrations and especially during the pandemic, to fund other pressing costs across the one DHHR, including contract nursing services at state hospitals and nursing homes, as well as COVID testing through the Bureau for Public Health, Medicaid contracts services that rose during the increased enrollment during the pandemic, self-funding of legislative mandates and appropriations and others,” Persily said.

According to Persily, this was common practice in the department before it was split into three separate departments by an act of the legislature last year.

“Through line iteming the Medicaid and waiver budgets, these between department transfers will no longer take place,” Persily said. “In addition, we have very little authority to move funds across categories within that department. So that practice will lead to enhanced transparency on where funds are spent.”

In a statement published on March 12, Sen. Eric Tarr, R-Putnam, chair of Senate Finance said his committee broke down much, but not all of Human Services in subsections and restricted the ability to transfer funds outside of those subsections in the Fiscal Year 2025 state budget.

On the final day of the regular session, Tarr amended budget cuts for individuals with disabilities into the final budget, he said, in an effort to increase transparency on the state health department’s spending.

In 2023, the IDD Waiver budget line item was $108,541,736. In this year’s budget, the IDD Waiver program was allotted $97,687,562 — a decrease of more than $10.8 million.

That budget action has since spurred action from families, individuals and advocates for people with intellectual and developmental disabilities, including a rally at the capitol on Sunday afternoon.

Advocates and families cite concerns about an already struggling system. IDD service providers like EnCircle, whose CEO, Ray Ratke, also testified Monday, are struggling to stay afloat.

“We’re currently serving 27 individuals and that has been primarily a result and really only a result of the difficulties we have in staffing group homes,” Ratke said.

EnCircle took over seven Stonebrook group homes in Martinsburg in 2020. Ratke said they were excited to expand from Virginia to West Virginia.

“In Virginia, we operate schools for kids with special needs, and we operate treatment foster care,” Ratke said. “And we were looking forward to the possibility of opening schools here in West Virginia and moving into foster care as well.”

Ratke said 14 of those 27 West Virginia individuals EnCircle serves don’t have anywhere else to go or a family that is willing or able to take them in.

“But for basically everybody we serve, they consider the home their home, and it’s not an institution, it is a home,” Ratke said.

According to Ratke, in Martinsburg, people can drive a few minutes into another state or down the street to a gas station and make more money than working as a direct care worker.

In 2020, EnCircle’s starting salary was about $9 per hour. They increased that starting salary to $13 per hour thanks to the American Rescue Plan (ARPA) funding.

According to Persily, beginning in 2021 and continuing through 2023, ARPA dollars were approved by Gov. Jim Justice to be used to provide a 50 percent increase in rates to waiver programs with the understanding that 85 percent of those increases were to be passed on directly to the direct care workforce by the businesses that accepted those funds.

“Organizations who received these funds attested their agreement to this requirement,” Persily said. “They were also notified that they had until March 31 of 2025 to utilize these funds for direct care workers and other costs, carrying them through fiscal year 2024 And the majority of fiscal year 2025.”

Ratke said he was hopeful that wage increase due to ARPA funding would help attract and retain workers

“We continue to be competing with Sheetz and Target and fast-food providers,” Ratke said. “And all of those are worthwhile businesses but that’s who we’re competing with in terms of salaries.”

Persily said the total increased reimbursement that was provided to waiver providers totaled nearly $390 million.

The Bureau for Medical Services announced Friday that they would begin audits of these providers to ensure that funds were spent appropriately and that funds will be spent by March 31, 2025.

Ratke said EnCircle is facing a loss of more than a million dollars on the six group homes they operate in West Virginia.

“We’re going to lose $1.2 million,” Ratke said. “When I say we’re not alone, we hear of other providers who are in the same or similar position we had and have reserves as being 136-year-old organization, we have reserves that we can bring to bear and shore up and pay staff, but we can’t sustain that long term.”

Commissioner of the Bureau for Medical Services, Cindy Beane, also testified to the Joint Committee on Health. She said that in 2020, the waiver waitlist was cleared of more than 1,100 individuals. However, the COVID-19 pandemic also hit around this time, and in-home services were often refused.

“At this time you had individuals and families say ‘I don’t necessarily want additional workers to come into my home’,” Beane said. “We had our day program shut. So of course our spending went down dramatically. Our spend is now retrieving and coming back up to where it should be in right-sizing.”

Beane testified that the department expects to add 90 slots to the program.

“What we will do at the end of 2024 is evaluate again to see if we can have additional slots in the program within our budget,” Beane said.

Beane also testified that while she agrees there needs to be a rate increase for direct care workers, she noted there has been a 50 percent rate increase for two consecutive years.

“We ask providers, we tell providers, you can extend this money through March of 2025,” Beane said. “Some providers have done that, some providers did not.”

She said that is one of the reasons for her department’s upcoming audit of those funds.

Tarr asked Persily and Beane why money allocated for the IDD waiver program was being used for COVID testing and contract nurse wages.

“Why would you keep the request the same for an IDD waiver rather than saying, we need less for IDD waiver, and we need more for contract nursing instead of shifting the funds to contract nursing rather than appropriate it directly?” he said.

Tarr pointed out that in previous years the department spent less than was appropriated. Persily answered that they plan a year in advance with plans to improve services or wait times.

“We’re looking at expenditures for the previous year, we’re looking at expenditures that year to date, but we are also looking at plans to reduce the waitlist plans to perhaps in the future be able to impact rates,” Persily said.

Tarr said that as chair of the finance committee, he would like to see more transparency in what is being asked of the legislature.

“So that when we spend $1 by appropriation, we know where it’s going,” Tarr said. “And it goes to the intended recipient, rather than having the bureaucracy rearrange the dollars after the legislature appropriated them.”

Persily answered that often, approved services might not be available, or a person will not receive IDD Waiver services while on vacation or during a hospital stay. 

“All of those things play into why services that are authorized are always going to be higher than services that are actually received,” Persily said. “And people are estimating what services they believe, based on a, a plan of care that has been developed, they’re estimating the amount of services that people need.”

It is unclear whether IDD or other waiver line items will be reconsidered during the rumored upcoming special session.

Appalachia Health News is a project of West Virginia Public Broadcasting with support from Marshall Health.

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