West Virginia Division of Motor Vehicle Story Archives

A computer issue has left 26 regional offices of the West Virginia Division of Motor Vehicles (DMV), as well as kiosks and the organization website, with limited capacity.

In a press release Thursday morning, the DMV said a mainframe computer is down because of a hardware issue and no driver’s licenses or IDs, or motor vehicle renewals can be issued. The computer issue means the county sheriff’s offices are also unable to process vehicle renewals.

There is no estimated time as to when services will be restored. Regional offices remain open, but DMV customers should be aware that all services could be disrupted. Customers are advised to continue monitoring the DMV website and social media for updates.

Officials say the West Virginia Division of Motor Vehicle’s online service isn’t likely to affect employee positions at regional offices.

The Register-Herald reports that officials say the new service allows state residents to visit the DMV website to pay license reinstatement fees, get duplicate registration cards, decals or plates, check driver’s license status, request driving records, register for organ and tissue donation, change their addresses and to search for personalized plates.

Other services are also available online.

In a statement, officials say that online servicing is part of Gov. Earl Ray Tomblin’s focus on “providing citizens more access, transparency and convenience, in relation to state government agencies.”

DMV spokeswoman Natalie Holcomb says the online services are also likely to make trips to the DMV office more convenient.

Tag: West Virginia Division of Motor Vehicle

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