A Human Trafficking Survivor From W.Va. Shares Her Story, This West Virginia Morning

On this West Virginia Morning, our news department this week has looked at human trafficking in the state. For this final installment, we’ll hear a survivor story.

On this West Virginia Morning, our news department this week has looked at human trafficking in the state. For this final installment, we’ll hear a survivor story.

Also, in this show, Mountaineer Gas said it has restored 100 percent of water-filled gas lines on the West Side of Charleston. But many residents are still without heat, and the outages are taking a toll on the community. Briana Heaney has the story.

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Eric Douglas produced this episode.

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Gas Lines Restored, But Many Charleston Residents Still Without Heat

Mountaineer Gas said that the 46 miles of gas lines affected have been dried and fully restored. However, many home appliances like water heaters, furnaces and stoves were damaged or destroyed when water entered the gas lines. Many households, like Mahr’s, are still without hot water or heat because of it.

Margaret Mahr sat in her house with an overcoat on and space heaters placed around the room in her home on Charleston’s West Side. 

Her fluffy Persian cats were curled up in tight balls. The temperature outside is 28 degrees. She had a pump in her furnace replaced an hour prior, but the floors were still ice cold from the 18 days she spent without heat. She was worried it would break again. It had different parts replaced by contract crews, but she said it hasn’t stayed on for more than 15 minutes before it goes out again. 

“You hear on the news, ‘Oh, 1,100 people are all set now, the heat’s on,’ you know,” Mahr said. “It makes me angry when I see that on the news. We are still suffering over here. And it makes me angry and frustrated.”

The gas outage that lasted around two weeks and affected 1,100 Mountain Gas Company customers was caused by a West Virginia American Water line break. The water infiltrated the gas lines. 

Mountaineer Gas said that the 46 miles of gas lines affected have been dried and fully restored. However, many home appliances like water heaters, furnaces and stoves were damaged or destroyed when water entered the gas lines. Many households, like Mahr’s, are still without hot water or heat because of it.

The West Side, where the gas outage occurred, is a lower income neighborhood of Charleston with a high percentage of residents who are people of color. Mahr believes that other more affluent areas would have had a different response but because of preconceived notions about her neighborhood that the crisis has not been treated with urgency — leaving her and other residents in the cold. 

“Because it’s the West Side, we’re still sitting here. You know what I’m saying?” Mahr said. 

Mahr said that two days ago, after 16 days without hot water, the water heater was replaced. She is still waiting for her furnace to function. She said that the company contracted by Mountaineer Gas has replaced different parts of the furnace instead of replacing it entirely, which she says has prolonged her time without heat. 

The Public Service Commission opened an investigation on Nov. 16 to look into the widespread gas outage and the utilities’ response to the outage.  

“The commission investigation will focus on measures, policies and/or other practices that should be implemented or expanded by both utilities to minimize widespread loss of service for customers, both in geographical scope and in the duration, when water line breaks and gas outages occur,” a case document said. 

On Nov. 21, the Charleston City Council wrote a letter to the Public Service Commission asking them to delay or reject a proposed rate increase for both Mountaineer Gas Company’s 4 percent increase and West Virginia American Water’s 22 percent increase. 

“While this small action would not make the West Side residents whole, it would at least allow them to avoid another drastic rate increase, as they are still recovering from a severe service interruption that was costly to them,” the council said in the letter.

Charleston Officials Ask PSC To Pause Gas And Water Rate Increases

If the PSC approves the increases for both companies, they would take effect in a matter of weeks. City officials want the PSC to at least delay the increases for West Side residents until April 1.

City officials in Charleston want to pause water and gas rate increases for local residents in the wake of recent outages.

Charleston Mayor Amy Goodwin and members of the city council have asked the West Virginia Public Service Commission (PSC) to reject or delay proposed rate increases by West Virginia American Water and Mountaineer Gas.

If the PSC approves the increases for both companies, they would take effect in a matter of weeks. City officials want the PSC to at least delay the increases for West Side residents until April 1.

Hundreds of residents on the West Side lost gas service on Nov. 10 when a high-pressure water main burst, flooding gas lines with water.

As of Tuesday, Mountaineer Gas had restored service to 1,000 customers and about 90 percent of the 46 miles of affected gas lines.  

State Of Emergency Declared For Charleston’s West Side Following Natural Gas Outage

A state of emergency has been declared in West Virginia’s state capital due to a gas outage that has left more than 1,000 families without heat, hot water or working stoves.

This is a developing story and will be updated.

A state of emergency has been declared in West Virginia’s state capital due to a natural gas outage that has left more than 1,000 families without heat, hot water or working stoves.

Gov. Jim Justice announced the National Guard has been activated to assist in providing resources to Charleston’s West Side neighborhoods.

Residents of the affected area are predominantly people of color living in a lower-income community.

The outage may have originated from a burst water pipe late last week, according to officials, that flooded the gas lines. The state’s Public Service Commission is investigating the cause.

Mountaineer Gas Company said a high-pressure water main break infiltrated the gas distribution system in that area on Nov. 10, 2023. The company reported that it has made progress on removing water from its 46 miles of natural gas lines in the West Side. Full restoration of natural gas services is anticipated within the next seven days, according to a release

“I have spoken with the vice president of Mountaineer Gas, and we’re closely following their progress in restoring service to families,” Justice said. “From what I understand, it is no easy task, but they expressed they are diligently working to get gas turned back on as fast as possible. I have offered any state resources they may need to assist them.”

This will not be an easy or quick fix, according to Justice, so meals will be provided through various local charities, including senior centers and churches, in the coming weeks.

“The other big problem is making sure people are fed hot meals, especially through the Thanksgiving holiday next week,” Justice said. “We have both Kanawha Valley Senior Center and Lincoln County Senior Center pitching in to provide hundreds of meals. We are also working with West Virginia Health Right and A More Excellent Way Life Center Church on the West Side to take care of families. If this outage continues through Thanksgiving, we will make sure families are fed.”

Working with the West Virginia Emergency Management Division, Kanawha County Emergency Management, and the City of Charleston, the guard will be delivering bottled water along with various warming and cooking supplies to the West Virginia Health Right West Side Clinic located at 511 Central Avenue, Charleston on Thursday morning, Nov. 16, 2023. The time is yet to be determined.

Mountaineer Gas told the Gazette-Mail on Wednesday that customers will be receiving credits on their bills, although the credit may not apply until a future bill.

Health And Wellness A Priority At This West Side Church

On a Friday morning, a small group of mostly Black women gathered at A More Excellent Way Life Church on Charleston’s West Side. But instead of bibles, they brought laptop computers. And instead of prayer, they heard a presentation from the West Virginia School of Osteopathic Medicine on what are called “Community Health Workers.”

A community health worker isn’t a doctor or a nurse. Instead, they do more for outreach and education, in rural, urban and global settings.

Elder Denise White, a pastor, was one of the participants. The class was her idea. She and the church know that the West Side’s health needs are far-ranging.

“The West Virginian population tends to be at the lower levels of all the health indexes across the board,” she said.

The state ranks first in the nation for prevalence of heart disease and obesity.

Across West Virginia, faith-based organizations are filling needs in their communities. Beyond spiritual guidance, places of worship can offer their members a sense of community, and resources like food and clothing.

Elder White says her place of worship gives out food baskets regularly, serving hundreds of people at a time. With the coronavirus pandemic, the church found itself hosting free COVID-19 testing. It also streamed a Facebook video of their leading pastor, Bishop Robert Haley III, getting a coronavirus vaccine earlier this year, to encourage others to do the same.

The church will also hold a health fair open to the public on June 26. Attendees can visit booths from local health providers like PAAC and Health Right.

By training volunteers to educate and help the community on health-related topics, it’s another step to help the congregation lead healthier lives. White says it’s about meeting people where they are at.

“We see this program as an opportunity to get others trained in the community to work towards getting into the schools, getting into the homes, getting into other businesses to encourage a more holistic approach to health outcomes in our community,” she said.

Evonne Richards of Raleigh County led Friday morning’s presentation. She works for the West Virginia School of Osteopathic Medicine. She said community health workers meet a coverage gap that occurs outside of a hospital’s walls.

“When someone’s discharged from a hospital, who’s going to help them get to their next appointment to make sure everything’s OK? Who’s going to help them make proper food choices?” Richards said.

Community health workers can also bring a cultural competency that not all health providers can.

“They gain credibility within the community, because you’re from the actual community you’re serving,” Richards said. “You know what it’s like to get up everyday and be a resident of the West Side of Charleston.”

To do that, public health experts say it’s best to have some training on the health care system, public resources, and communication skills. The school of Osteopathic Medicine has free training suited for those with no previous health care experience.

Theresa Coleman took the course that day at the church she attends. She has worked as a CNA and counselor before. She says her church members are already doing some of the labor of a community health worker.

“We have people coming by all the time riding a bike, needing water, saying they might faint. Well, we have a blood pressure monitor and we can send them to the emergency room or where they might need to go,” Coleman said.

This training will give tools to better serve local residents. Another participant, Tina Beatty, agreed.

“The more you know about something, the need that is in the community, the better you will be at helping them solve problems,” she said.

Us & Them: Community and Cops Talking Across the Divide

High-profile confrontations between African-Americans and police officers have fueled tensions across the country. West Virginia is NOT a place where people are comfortable talking about these things.

But in Trey’s hometown of Charleston, some of the key players are now bringing this tension out into the open.

On this week’s episode of the “Us & Them” podcast: the story of an effort to change tense perceptions between police and the black community by bringing that tension out into the open.

From West Virginia Public Broadcasting and PRX, this is “Us & Them,” the podcast where we tell the stories about America’s cultural divides.

Subscribe to “Us & Them” on Apple PodcastsNPR One or wherever you listen to podcasts.

Share your opinions with us about these issues, and let us know what you’d like us to discuss in the future. Send a tweet to @usthempodcast or @wvpublic, or leave a comment on Facebook.com/usthempodcast.

This episode is part of a series made possible with financial assistance from the West Virginia Humanities Council, a state affiliate of the National Endowment for the Humanities.

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