Official: WVOASIS Not Ready for Next Phase

Lawmakers were updated Wednesday on the roll out process of the state’s new software system designed to integrate almost every function in government. 

The first phase of WVOASIS, or ‘Our Advanced Solution with Integrated Systems, was implemented in August of 2013. It’s latest phase took effect July of this year, but wasn’t necessarily the smooth transition many state officials had hoped for.

“There were round pegs into round holes and square pegs into square holes,” Rick Pickens, director of the OASIS project, told a Joint Committee on Government Organization Wednesday, “but unfortunately there was some of the opposite, round into square, square into round that we’ve had to do some work on.”

Phase C, as its designated, transitioned a lot of the back-office business functions of the state into the new system. It included things like accounts payable and receivable, contracts, purchasing, and investments.

After the initial roll out this summer, the OASIS help desk was receiving around 400 call per day from the more than 4,000 employees using the system. That number has dropped to around 100 calls per week on of Pickens’s staffers reported.

“They’re making a change from a customized system that did business exactly the way they wanted to do business,” Pickens said, “to a commercial, off the shelf software that’s been configured and customized to fit us.”

That means employees will have to get used to a new “rhythm” of processing, Pickens said, one that asks for more detailed information and takes longer to complete.

The next phase of the program, Phase D, was scheduled to roll out January 1, 2015, but the administration decided last week to hold off on that implementation when they couldn’t meet the necessary milestones.

Phase D will all 65,000 state employees. It controls payroll and HR functions, vacation time and billing.

Pickens said they are in the process of testing that system. A recent test of the old payroll system paired side-by-side with the new OASIS system, however, ended with two different results, meaning without a fix, OASIS would result in employees being paid incorrectly. 

Phase D has now been delayed by at least three months. The new system is now expected to be implemented in April.

WVOASIS Rolls Out Largest Phase to Date

Tuesday marks a major change in the way state government does business, but it’s a change you likely won’t even notice.

West Virginia is rolling out its third phase of OASIS, Our Advanced Solution with Integrated Systems. It’s software that integrates a majority of the business state government conducts, but it’s not necessarily that simple.

To understand how OASIS came into being you have to go back 5 years. In 2009, the state legislature passed a bill creating an Enterprise Resource Planning Board to work to define and procure a new Enterprise Resource Planning System.

To put it simply, members of the executive branch realized the way the state was doing business was out-of-date and becoming more and more expensive to maintain. Instead of pumping more money into old software programs, they went to the Legislature to ask for permission and the money for a brand new, fully integrated system.

“The question really was would we go towards a consolidated system that standardizes a number of functions or continue having these stand alone systems,” Gov. Tomblin’ s Chief of Staff Charlie Lorensen said.

“In business and in other realms with lots of varied employment and lots of varied activities, enterprises are going toward these inter-operable systems.”

Since the bill’s passage, a lot has happened.

The planning board, made up of the governor, auditor and treasurer, narrowed the requirements down for the new software to about 12,000 points. They put it out for a bid, took responses, had staffers from all agencies sit through months of presentations from bidders, and after a year, picked a vendor.

For about $98 million, West Virginia decided a Montreal-based firm, CGI ,could provide everything they wanted.

Tuesday, the state is rolling out phase three of the OASIS system, the phase project director Todd Childers calls the heaviest piece to date.

Delineated by letters instead of numbers, phase A rolled out in August of 2013 and involved the system to put together the state’s annual budget. Phase B was specifically designed for the Department of Transportation and their operating procedures, but its phase C that will affect the largest number of people so far, some 3,400 state employees.

This phase handles what Childers called the back office, business operations of state government, things like accounts payable and receivable, purchasing and investments.

“No state has ever undertaken this full breadth of functionality in one project,” Childers said. “Usually you’ll do financials by themselves or the HR, payroll, time and labor as a project. We contracted to have all of it done all at one time.”

CGI, who owns the state contract, is the same company responsible for the creation and implementation of Healthcare.gov, President Obama’s site meant to allow all Americans to shop for health insurance.

Lorensen defended the decision saying programs like Healthcare.gov are not what the company typically does. CGI has put together similar multi-platform operating systems for Massachusetts and Alaska, New York City and LA County.

Lorensen said the previous two phases have been successful and this one has gone through rigorous testing along the way.

“Given the fact that this was such a significant financial commitment and sort of insider baseball, the governor has charged his cabinet and his senior staff and others to make sure this roll out has every chance of success and we’re optimistic,” he said.

For those 3,400 employees tasked with overseeing the new business procedures, Lorensen said it will likely be a frustrating transition at times, but without the change, Childers said the state would have incurred tremendous costs to keep up with their “dinosaur” of a system.
 

Developer of troubled ACA website has W.Va. computer contract

A company involved in the problematic federal health care exchange website has a contract to design a system to manage West Virginia state government…

A company involved in the problematic federal health care exchange website has a contract to design a system to manage West Virginia state government accounts.
 
     CGI Group subsidiary CGI Federal is the developer of the complex U.S. government website that’s been hit by technical problems, resulting in long waits for Americans to sign up for health insurance under the Affordable Care Act.
 
     CGI Federal is a subsidiary of Montreal-based CGI Group Inc. The Charleston Gazette reports CGI Group’s Public Sector group is handling an overhaul of the state government’s software system.
 
     The state awarded a contract to CGI Group in 2011 to integrate state agencies’ budgeting, financial management and human resources operations. The new system, called OASIS, is expected to be in operation by 2015.

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