W.Va. 911 Centers File Complaint Against Frontier Communications

The agency tasked with operating West Virginia’s 911 centers has filed a complaint against Frontier West Virginia Inc.

The West Virginia Public Service Commission was asked Wednesday to investigate a complaint against Frontier Communications that 10 emergency call centers were unable to field 911 calls for up to 10 hours during a three day period last month.

According to the complaint the WVE911 Council, the umbrella agency that operates 911 centers in the state, alleges that within the past 24 months, several Public-Safety Answering Points (PSAPs) within the state have experienced lengthy outages of 911 service.

The most recent outage was from Nov. 28 through Nov. 30 where Brooke, Ohio, Marshall, Wetzel, Tyler, Doddridge, Ritchie, Harrison, Taylor and Mingo County residents were unable to call 911 for up to 10 hours.

Dean Meadows, executive director for the council, filed the complaint and said the telephone provider has inadequate backup to ensure telephone service to many centers when telephone lines are subject to vandalism or bad weather.

Meadows’ complaint asked the Commission to ensure that Frontier provides proper backup services so “no resident will ever lose the ability to call 911 for emergency assistance.”

“We’re really at our wit’s end about what ought to be done,” Meadows said in a press release.

CWA Members Ratify New Contract

On Thursday, members of the Communications Workers of America (CWA) union in West Virginia and Ashburn, Virginia., voted overwhelmingly to ratify a new union contract with Frontier Communications.

On Thursday, members of the Communications Workers of America (CWA) union in West Virginia and Ashburn, Virginia voted overwhelmingly to ratify a new union contract with Frontier Communications. 

A CWA press release stated “the four-year union contract achieves significant wage increases, preserves existing job security language, and maintains quality health and welfare benefits. In addition, Frontier has committed to creating additional jobs and a long-term work at home agreement.”

CWA and Frontier reached a tentative agreement for a four-year contract on August 26th, covering approximately 1,400 CWA-represented workers, most in West Virginia. The term of the agreement will be retroactive to Aug. 6, 2023 and will remain in effect until August 7, 2027.

W.Va. Communications Workers Union Leader Surprised, Pleased With Tentative Frontier Contract Agreement

Now heading to a rank and file vote, the tentative four-year contract agreement reached Saturday between the Communications Workers of America and Frontier Communications covers about 1,400 mostly West Virginia based employees.

Now heading to a rank and file vote, the tentative four-year contract agreement reached Saturday between the Communications Workers of America and Frontier Communications covers about 1,400 mostly West Virginia based employees. 

CWA Local 2001 President J.D. Thompson said he thinks hard work and employee diligence contributed to the positive outcome.

“Our bargaining committee put in long, hard hours,” Thompson said. “And the employees around the state who participated in mobilization and just keeping the public aware, we were in it for the long haul.”

Thompson said he appreciates that the contract maintains health benefits, includes wage increases, and – with $1.2 billion coming to the state for broadband expansion – keeps all-important job security provisions. 

“A large part of our membership is covered by a no layoff provision,” Thompson said. “With the fiber work that’s coming in, it maintains that Frontier workers, union workers, will be the ones getting the lion’s share of that work.”

A Frontier Communications spokesperson released this statement:

“We have been working constructively with CWA and are pleased to have reached a tentative agreement that is good for our employees, our customers and our business. We recognize the critical importance of our communications services to West Virginia. Our goal throughout the negotiations process has been to continue to provide our employees with some of the best jobs in the state, while enabling us to successfully operate our business for years to come. This agreement accomplishes that.” 

Thompson said contract details should be sent out to the membership within the next couple of days.

“And then, shortly thereafter, we’ll be doing the vote with membership to either accept it or decline it,” he said. “We’re hoping to have everything wrapped up by the 29th of September.”

Part Of Lake Erie Enters National Marine Sanctuary On This West Virginia Morning

On this West Virginia Morning, we listen to the latest story from The Allegheny Front about turning part of Lake Erie in Pennsylvania into a National Marine Sanctuary.

On this West Virginia Morning, the Communication Workers of America reached a tentative contract agreement with Frontier Communications. We learn the details.

Also, in this show, The Allegheny Front, based in Pittsburgh, is a public radio program that reports on environmental issues in the region. We listen to their latest story about turning part of Lake Erie in Pennsylvania into a National Marine Sanctuary.

West Virginia Morning is a production of West Virginia Public Broadcasting which is solely responsible for its content.

Support for our news bureaus comes from Concord University and Shepherd University.

Caroline MacGregor is our assistant news director and produced this episode.

Listen to West Virginia Morning weekdays at 7:43 a.m. on WVPB Radio or subscribe to the podcast and never miss an episode. #WVMorning

Informational Pickets Go Statewide As CWA, Frontier Contract Negotiations Continue 

The picket lines at Frontier offices from Martinsburg to Huntington are informational pickets.

The picket lines at Frontier offices from Martinsburg to Huntington are informational pickets. CWA Local 2001 President J.D. Thompson said reasons for the pickets were threefold.

“We’re letting the company know, hey, we’re still here and we’re not going away because we want a fair contract,” Thompson said. “It’s, of course, informational for the public, letting everybody know that we’re fighting right now. And last, it’s showing support for our bargaining committee that they’ve been putting in some long, hard days negotiating.”

About 1,400 Communications Workers of America union members, largely from West Virginia, are currently working without a contract. The contract extension reached during bargaining expired last Saturday. A status quo on work, wages and benefits is in effect while negotiations continue on a new agreement. 

When the original contract between the CWA and Frontier Communications expired on Aug. 6, the union said that major bargaining issues included job security provisions that kept jobs local and limited the use of subcontractors in expanding broadband in West Virginia.

A Frontier spokesperson said on Tuesday that job security concerns and what was termed “build exclusivity,” meaning that jobs from the $1.2 billion in broadband money would be only given to union workers, are not on the negotiating table, and “union employees will do the lion’s share of the new broadband connectivity work.” 

Frontier issued the following statement:

“We have been bargaining in good faith with CWA since June and are working with urgency to reach an agreement that continues to provide our employees with some of the best jobs in West Virginia. We provide a critical service to the state and will continue to rely heavily on our union employees to build out our high-speed, fiber infrastructure. We will continue to meet with CWA bargaining officials to come to an agreement that is good for our employees, our customers and our company.”

Both sides say medical benefits for active and retired employees remain in contention.

Thompson said he is not part of the bargaining team and not sure just where issues stand, but he remains concerned over the broadband work Frontier may issue to subcontractors.   

“We want our CWA members to be the ones that are actually installing and maintaining the network indefinitely with the infrastructure bill that was passed,” Thompson said.

The CWA Local 2001 website noted on Sunday, Aug. 20 that “The Committees made significant progress on Work at Home, progress on Jobs, continued progress on Active Benefits and are still actively engaged in bargaining on Wages and Retiree Benefits.”

The Communications Workers of America issued the following statement on Sunday, Aug. 20, 2023:

“CWA members at Frontier care deeply about the communities they serve, and will continue to work without a contract as long as we see meaningful progress at the bargaining table towards the contract we have earned and deserve. The contract between CWA and Frontier Communications has expired as of 11:59 pm, Saturday, Aug. 19, 2023. Because there has been progress made in bargaining, we have agreed to continue to report to work and maintain the status quo while negotiations continue. More than ever, our customers rely on us to deliver quality services and solve problems to connect them to telehealth appointments, work-at-home capabilities and even online learning opportunities. A union contract protects both the rights of dedicated workers on the job, and the quality service that our customers rely on. As talks continue, we will evaluate the progress on a regular basis and take necessary action if negotiations are not productive.”

CWA Holds Off Strike Against Frontier, Negotiations Continue

Communications Workers of America (CWA) members with Frontier Communications in West Virginia and Ashburn, Virginia said in a Sunday press release they will extend their current contract through August 19th.

The contract for about 1,400 CWA-represented employees was set to expire at midnight Saturday and members had voted to strike without gaining a fair settlement.    

The union said major bargaining issues include job security provisions that keep jobs local and limit the use of subcontractors in expanding broadband in West Virginia. 

Chad Leggett, President of CWA Local 2009 released a statement:

“We want a contract that delivers quality jobs so that we can deliver quality service to our customers. That means using experienced, local technicians to bring broadband to our communities instead of subcontractors who often do not have adequate training. It means offering affordable healthcare so that we can take care of our families.

“I am hoping that we do not have to go on strike at all. We are still at the bargaining table, and Frontier executives have a choice to do the right thing for their employees and all West Virginians. They can agree to a fair contract so that we can all stay focused on providing quality service to our customers and building fiber connections to as many homes and businesses as possible. We’re here to work hard, but we will stand together if necessary, just like we did in 2018.

“We believe that public dollars should be used to fund high-quality networks and to create family-supporting jobs in our communities – that means using a well-trained, union workforce. We’re invested in this company and our communities, and we’re eager to get to work.

The state is set to receive more than $1.2 billion for broadband internet installation statewide.  

The union said both parties agree to maintain the status quo with the Collective Bargaining Agreement continuing in full force and effect while negotiations continue. 

In 2018, CWA’s Frontier members went on strike for more than three weeks over a contract that did not include a guarantee that 85 percent of the workforce would not be laid off.

WVPB has contacted Frontier Communications and is awaiting their response on this issue.

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