Helping First Responders In Times Of Personal Crisis On This West Virginia Morning

On this West Virginia Morning, Randy Yohe speaks with Dylan Oliveto, the founder of SCARS Support Services. SCARS stands for “shared compassion and resource services” – an organization to help first responders in times of personal crisis.

On this West Virginia Morning, faced with mounting suicides and PTSD rates, West Virginia first responders struggling with job-related mental health issues are taking matters into their own hands. 

Randy Yohe speaks with Dylan Oliveto, the founder of SCARS Support Services. SCARS stands for “shared compassion and resource services” – an organization to help first responders in times of personal crisis. 

Also, in this show, a Nitro elementary school teacher received a $25,000 Milken Educator Award. Emily Rice has more.

West Virginia Morning is a production of West Virginia Public Broadcasting which is solely responsible for its content.

Support for our news bureaus comes from Shepherd University.

Eric Douglas produced this episode.

Listen to West Virginia Morning weekdays at 7:43 a.m. on WVPB Radio or subscribe to the podcast and never miss an episode. #WVMorning

Full Scale Community Response Exercise Simulates Mass Casualty Incident

Cabell and Wayne county first responders, Marshall University personnel and the military will test an all-agency response to a simulated mass casualty incident during a Thundering Herd football game.

Cabell and Wayne county first responders, Marshall University personnel and the military will test an all-agency response to a simulated mass casualty incident during a Thundering Herd football game. 

About 150 volunteer victims will be tracked, triaged, decontaminated if needed, and treated by local hospitals. 

Jerry Beckett, chairman of the Cabell Wayne Local Emergency Planning Committee, said a mass casualty incident test is required once a year for hospital accreditation.  

“It also tests many facets of the hospitals,” Beckett said. “Not only their emergency room, but their operating rooms, or ability to provide blood or pediatrics or burn centers, several different aspects of it, and they ramp up all of that and actually bring people in to simulate these.”

Beckett called the event all-encompassing for first responders.

“We bring all of our community partners together,” Beckett said. “The hospitals, the West Virginia National Guard, our fire departments, law enforcement, health department’s Tri-State Transit Authority, there are several other organizations, including the Salvation Army. We all come together for this community wide exercise to evaluate our resources and see where we have any gaps so that we can fix those in a timely fashion.”

Beckett said in the past, the testing has identified gaps in communications or inter-agency cooperation and allowed for fixes. 

“It gives us an opportunity to test not only the equipment that we have, but also the knowledge of the users,” Beckett said. “There could be some training opportunities that come out of this that we may need to beef up. We may need equipment. We have to work those issues out, and it’s best to do that in an exercise rather than a real world event.”

Beckett said the West Virginia National Guard will have a major presence this year, doing some urban search and rescue and will have their own medical unit on-site.

DHHR To Distribute Federal Funding For Mental Health And Substance Use Services

In a release, the DHHR outlined seven grant programs that will support various health initiatives across the state.

More than $33 million in federal funding was awarded to the Bureau for Behavioral Health (BBH) to enhance mental health and substance use prevention services for West Virginians.

Federal funding from the Substance Abuse and Mental Health Services Administration (SAMHSA) will support prevention, early intervention, treatment and recovery services across the state.

“BBH and its partners are seizing every opportunity to meet our state’s behavioral health needs,” said Dawn Cottingham-Frohna, commissioner for the West Virginia Department of Health and Human Resources’ (DHHR) Bureau for Behavioral Health. “With this funding, we are not only addressing the immediate needs of our communities but also investing in the long-term well-being of West Virginians.”

In a release, the DHHR outlined seven grant programs that will support various initiatives:

  • The Screening and Treatment for Maternal Mental Health and Substance Use Disorders program will provide $750,000 annually for five years from the Health Resources and Services Administration to expand health care provider’s capacity to screen, assess, treat and refer pregnant and postpartum women for maternal mental health and Substance Use Disorder (SUD). BBH is partnering with the West Virginia Perinatal Partnership’s Drug Free Moms and Babies Project to implement the program.
  • The Children’s Mental Health Initiative will provide $3,000,000 annually for four years to provide resources to improve the mental health outcomes for children and youth up to age 21, who are at risk for, or have serious emotional disturbance or serious mental illness and their families with connection to mobile crisis response and stabilization teams and other community-based behavioral health services through the 24/7 Children’s Crisis and Referral Line (844-HELP4WV).
  • The First Responders – Comprehensive Addiction and Recovery Act Grant will provide $800,000 annually for four years to build upon the Police and Peers program implemented by DHHR’s Office of Drug Control Policy. The activities will be administered by the Bluefield Police Department, Fayetteville Police Department, and the Logan County Sheriff’s Office in collaboration with Southern Highlands Community Mental Health Center, Fayette County Health Department and Logan County Health Department.
  • The Projects for Assistance in Transition from Homelessness grant will distribute $300,000 annually for two years to support the system of care for adults in West Virginia and promote access to permanent housing and referral to mental health, substance abuse treatment and health care services. Grantees are located in areas of the state with the most need, based on the population of individuals experiencing homelessness, including the Greater Wheeling Coalition for the Homeless, Prestera Center, Raleigh County Community Action, the West Virginia Coalition to End Homelessness and Westbrook Health Services.
  • The Promoting the Integration of Primary and Behavioral Health Care grant will provide $1,678,044 annually over five years to serve adults with serious mental illness who have co-occurring physical health conditions or chronic diseases and adults with SUD. Three provider partner agencies have been identified to work on this project including Seneca Health Services Inc., Southern Highlands Community Behavioral Health Center and United Summit Center, covering 16 counties in the state.
  • The Cooperative Agreements for States and Territories to Improve Local 988 Capacity will provide $1,251,440 annually for three years to enhance the capacity of West Virginia’s single 988 Suicide & Crisis Lifeline center, which is funded by BBH and operated by First Choice Services, to answer calls, chats and texts initiated in the state. In addition to this award, First Choice Services received $500,000 from Cooperative Agreements for 988 Suicide and Crisis Lifeline Crisis Center Follow-Up Programs and a National Chat and Text Backup Center award from Vibrant Emotional Health to help answer overflow chats and texts from more than 200 local 988 centers nationwide.
  • The Behavioral Health Partnership for Early Diversion of Adults and Youth will provide $330,000 annually for five years to establish or expand programs that divert youth and young adults up to age 25 with mental illness or a co-occurring disorder from the criminal or juvenile justice system to community-based mental health and SUD services.

Appalachia Health News is a project of West Virginia Public Broadcasting with support from Charleston Area Medical Center and Marshall Health.

Report On First Responders Mental Health Issues Sparks Crisis Reaction

Firefighters are more likely to take their own life than to die in the line of duty.  First responder PTSD rates are triple the general population.

Firefighters are more likely to take their own life than to die in the line of duty. 

First responder PTSD rates are triple the general population. 

Those are just two of the many devastating statistics House Education Committee Chief Counsel Melissa White laid out in a Tuesday interim meeting of the Joint Committee on Volunteer Fire Departments and Emergency Medical Services.

“A journal of Emergency Medical Services reported that 37 percent of EMS first responders contemplated suicide and 6.6 percent attempted suicide, making them 10 times more likely than the CDC average,” White said.

White told lawmakers that combining EMS and firefighter duties made the individual six times more likely to report a suicide attempt than just firefighting duties alone. 

“Here in West Virginia, in the month of September 2022 alone, four suicidal first responders were referred to inpatient treatment through the assistance of local non-profit organizations,” she said.

White spelled out research that showed “after experiencing a traumatic incident, just one of those, the CDC reports that first responders may experience the following system symptoms…chest pain and difficulty breathing, signs of shock, nausea, vomiting and dizziness, heightened or lowered alertness, poor concentration and memory, nightmares, anxiety and depression, guilt, grief, blaming others or self intense anger and outbursts, excessive alcohol drug consumption and inability to rest or pacing.”

White told the committee more than two thirds of EMS professionals never have enough time to recover between traumatic events. 

“As a result of this repeated, often unprocessed trauma and working conditions inherent in the job,” she said. “Studies consistently report the first responder’s mental health suffers, resulting in increased risk of PTSD, substance use disorders, depression and other mental health conditions, all of which are associated with suicidality is the cumulative effect of the day to day hard to process moments shooting and stabbings, highway wrecks, children harmed, quiet deaths in quiet homes.”

She said in rural West Virginia, a first responder’s exposure to trauma is greater than in urban areas. 

“In rural areas, substance use suicide and older adult populations needing EMS assistance is significantly higher,” White said. “Rural EMS take on higher call volumes, often with less resources and that call volume has increased over the last 20 years. Moreover, living in and responding to emergencies in small towns means that first responders may respond to a call of someone that they know or love, and that takes a huge toll on the first responder.”

White said there is a critical lack of training, support and education regarding first responders coping with overwhelming stress and trauma.    

“The literature is clear that a majority of fire EMS departments do not provide education regarding mental health risks and symptoms,” White said. “They do not have behavioral health systems in place to help first responders cope.”

She said the long-standing mentality of what many have termed “suck it up” is still pervasive throughout the state and country.   

“Even when first responders do realize they need help and do have support accessible,” White said. “They are discouraged from using it or even told what to say.”

She referred to Huntington’s Compass program that directly addresses first responder mental health issues. 

“Therefore, a template to begin to support first responders as this exists locally. In addition, other cities have established similar programs and national organizations exist to provide assistance,” she said.

Committee Chair, Sen. Vince Deeds, R-Greenbrier, said White’s presentation demonstrates a crisis in first responder mental health.

“I challenge our Senators or Delegates and those that are hearing these words to do something,” Deeds said. “Because now is the time to do something.”

State EMS Director Jody Ratliff said in a May 2023 WVPB interview, that he is tackling mental health issues head-on.

Ratliff said EMT’s are now using the 988 suicide Crisis Lifeline. He said the “suck it up” mentality “is not what it was.”

“When I was brought up, it was that ‘suck it up’ mentality, we’ve got to move on to the next call,” Ratliff said in the interview. “Unfortunately, that’s still EMS, we still have another call that’s coming, we don’t know when it’s going to stop for the shift.” 

Ratliff said, on Tuesday, that a network of first responder critical debriefing teams to deal with the trauma will soon be deployed throughout the state. His hope is “that the older medics out there have to be the leaders in mental health.”

New Mental Health Trauma Therapy Eliminates Anguish

The whole purpose is to reset the brain from traumatized to no longer living with those distressing images and sensations and emotions.

Imagine eliminating the anguish of experiencing a traumatic event  – or dealing with dyslexia, anxiety or pain management – without speaking a word about the trauma, or the issue itself. 

Randy Yohe spoke with Christie Eastman, manager at the Cabell Huntington Hospital Counseling Center, who is on a mission to train West Virginia mental health professionals in a technique to better treat trauma.

This interview has been lightly edited for clarity. 

Yohe: You’re training West Virginia therapists and mental health providers in a better way to treat trauma. What is trauma?

Eastman: Trauma is not what happens to a person from the outside. It’s the way that the brain encodes the experience. And so something that is experienced as a trauma changes the brain and makes an imprint on the part of the brain that is always scanning to differentiate between what is safe and what is unsafe. The data that the brain encodes from that experience is encoded as data that the brain scans as unsafe into the future.

Yohe: How prevalent is this trauma, and who are you targeting? What issues can you deal with to help?

Eastman: To some extent, if we live long enough, all of us have experienced something that has resulted in trauma in the brain. Therefore all of us can benefit from therapy. When we talk about trauma and the treatment of trauma, we’re talking about things that significantly impact a person’s life, such as a traumatic incident that we would all recognize – a terrible car accident or witnessing a shooting or sexual trauma, like a rape, or combat trauma. It could be another experience in which a person felt very threatened or where someone else was potentially at great harm to themselves, or even death where the person witnessing the experience or that event, felt helpless and unable to, to prevent that from happening.

Yohe: We hear that “talking it out” offers trauma relief. Your approach is called Accelerated Resolution Therapy, or ART. What’s the difference between the two?

Eastman: There are other therapies, talk therapies where people rehash, either verbally or sometimes in writing, the incidences that led to their traumatic experience. Ours is different in that the person recalls the event in their mind silently under eye movements, that the therapist directs with their hand or with a light bar or some other instrument. The eye movements help the brain process very rapidly. They’re also very calming, and the person is recalling the events in their mind, not verbally,  so that’s a big difference. And what people report and what we experienced as therapists, is that the individual doesn’t have to be re-traumatized, or get tremendously upset or have to verbally recall those difficult moments in their life. And the therapist doesn’t have to witness all of those details. Usually, that part of the therapy process only takes between in one session, you know, 30 seconds to maybe 10 minutes, and then that phase of the therapy session is already completed without the person having to speak about, or write about the event. 

Yohe: That special aspect of ART is when clients replace negative images with positive ones, then they don’t need to talk about the details of the trauma. Explain why.

Eastman: Because all of the psychological processing and change is happening in the brain. As I said earlier, a trauma is how the brain encodes an experience. Any of these therapies that are developed to heal trauma are about rewiring the brain from that unsafe state, to a safe state. The brain doesn’t get reset to not any longer have vigilance over things that we need vigilance for. We just remove the hyper vigilance, which is that constant sense of being on alert or responding in an exaggerated way to a neutral stimulus. 

How it works is as the person early in the ART session visualizes the defect difficult memory, the eye movements are used so that they’re silently recalling that and we break it up so that the person is alternately recalling the difficult experience and then calming their body and then going back in to seeing the difficult experience and then calming the body and all this is guided by the therapist. Once they’ve seen that difficult memory one time, then the memory begins to change as the therapist continues to guide the individual through the protocol. Then we come to a point where the individual is voluntarily choosing what they want to replace the images with. 

Although this may sound kind of strange and unlikely, research has demonstrated for quite a long time that every time we recall a memory, it becomes malleable. Even though we’re not really aware of it, we’re kind of changing our memories every time we recall them. That neural network in the brain that’s now open, that person gets to put in that neural network what they would rather have there. So often it’s replaced with a really happy memory, or instead of being a victim, they weren’t a victim, and they were powerful, and they were able to do the things that they wish could have happened, so that the whole thing could have been prevented. Or if it’s something that they can’t, and don’t really want to erase like the death of a loved one, or, or maybe a buddy in combat, they may just simply replace that memory with with one of the happiest moments that they had with that person, or just another really good memory from their life.

Even though the person is very alert and awake and sometimes extremely alert, they say at the end of the session, “I feel a lot of mental clarity.” While they’re under the eye movements, their brains are in a kind of a theta wave state, so that it becomes a little bit of a dreamlike experience. And the brain loves metaphors, and as people we dream in metaphors. So replacing those images can be with anything, including something that’s not even reality based. The whole purpose is to reset the brain from traumatized to no longer living with those distressing images and sensations and emotions.

Yohe: There seems to be a myriad of issues that ART can help relieve, right?

Eastman: There’s a lot. Anxiety, depression, phobias. ART can help people resolve panic attacks, obsessive compulsive disorder, post traumatic stress. It’s used for addictions, for performance anxiety. For athletes or people that are preparing for a very significant test, family issues, victimization of many kinds, poor self image, relationship issues, grief, job related issues, pain management, memory enhancement, and even dyslexia anxiety. 

People whose dyslexia for instance, is really based from what was going on during that period of time when they were learning to read and something was going on in their life, maybe in their family life, where they were held back or where they were teased or bullied by their peers, therefore their ability to learn to read was disrupted. There are people that have lived with dyslexia for a long time who can be cured. People come for therapy and can be cured in as quick as one to five sessions, which is absolutely remarkable. 

Something that is a bit new, that I’m discovering and working with here at Mountain Health Network and with the neurology department of Marshall Health, is working with people with neuromuscular disorders to help with pain, and with some of the other symptoms that come from living with chronic, traumatizing effects of living with such illnesses as ALS.

Yohe: You want to put out a hue and cry for West Virginia therapists to learn to use ART. Well, here’s your opportunity.

Eastman: My fellow therapists that are in the trenches with people who suffer so much, this is a therapy that will help you do what you’re in the field to do, which is actually heal. To heal the terrible experiences that people live with that affects their lives so much. These people that you care so much about, and that you go to work to help every day. We’re in a crisis right now, as you know, there are so few of us out there. 

One of the reasons that our training will be so important for you and your practice is that rather than turning people away, because you’re not able to accommodate all the needs, you can help people rapidly so that you can continue to accommodate new people who are in need of therapy. Instead of feeling heavily laden by how long it takes and how hard it is for your clients, you can experience, session after session, the buoyancy of the joy of this model and seeing the remarkable delight and excitement in the lives of your clients as they see their lives change right before you. 

To those that live with trauma and other things that change their lives, I encourage you to keep the faith, know that your life is worth living, and that you can be healed from things that perhaps you wonder if you will be living with for life. Although there are not a lot of ART trained therapists in West Virginia right now, there are some of them, and it’s growing. Because this works so rapidly, it’s worth looking on the ART website for ART therapists, even if you need to travel, because you may be able to resolve something in as quickly as one session. But there is absolutely hope. 

I meet with folks every day, that’s what I wake up in the morning to do. And I know that there are people like me all over the state, who are eager to be a support to you and all over the country. Don’t live with your suffering. Find help for it now.

To get information on ART training and treatment, contact Christie Eastman at Cabell Huntington Hospital’s Counseling Center; Christie.Eastman@chhi.org; CabellCounselingCenter@chhi.org (304-526-2634), or go to artworksnow.com.

State EMS Director Tackling Mental Health Issues Head-On

Randy Yohe spoke with state Emergency Medical Director Jody Ratliff on what’s being done to relieve the mental anguish first responders face on the job. 

The job stress and trauma for our first responders too often becomes both overwhelming and internalized.

Randy Yohe spoke with state Emergency Medical Director Jody Ratliff on what’s being done to relieve the mental anguish these frontliners face on the job. 

This story has been lightly edited for clarity.

Yohe: Tell us about the impact of the early morning personal calls that you periodically get from EMTs and paramedics across the state that had a traumatic night at work.

Ratliff: When I get these phone calls, they could be early morning, could be in the middle of day while I’m at work, or it could even be at nighttime. Usually it starts with, hey, I want to run something by you. And they usually run the call by me to see if I felt like they did everything they could have to help the patient. And from there, it kind of turns into, “So, it kind of bothered me, this call bothered me, can we talk about it?” 

For example, whenever I did give the speech at the legislative interims, two days later, my boss from years ago, Kelly Crozier, called me, and she told me she heard about it. Kelly is very tough and rough and kind of cold-hearted, nothing gets to her. She calls me and says, “God, I cried.” I broke down on that one because it was so true, and that really hit home with me to know that what I said affected someone who was such an influence in my life and my career.

Yohe: Here in 2023, talk about the “suck it up” mentality being a thing of the past. And, how pervasive are the mental health challenges these days for first responders?

Ratliff: It’s not what it was. When I was brought up, it was that “suck it up” mentality, we’ve got to move on to the next call. Unfortunately, that’s still EMS, we still have another call that’s coming, we don’t know when it’s going to stop for the shift. What we don’t want to do is put these young ones in the same shoes that we were in, we don’t want them to suck it up. We don’t want them to walk away from it, say okay, I’ll tuck it away and then we don’t have to deal with it anymore. That just doesn’t work.

When you tuck it away, it’s going to come out in the worst possible way that you can think of. Instead, we want them talking about it, we want them to come to those older paramedics, those older EMTs and get it out of their system, because otherwise it comes out in the most horrible ways you can think of.

Yohe: I heard a new term recently I hadn’t heard before – compassion fatigue. Talk to me about that.

Ratliff: Compassion fatigue is not something that we speak about a whole lot. When you see so many things, and you deal with so many things, you kind of get hardened. I don’t want to say it’s hard to feel compassion, but you’ve almost got to tuck it away. When you’re dealing with a parent whose child has died, and you have to tell them that their child has died, as much as you want to feel compassion for that you still have to maintain, because you have a job to do. It’s rough to maintain that level of compassion on everything that you do on a daily basis, because there’s only so many emotions that you can get out at a time. Whenever you see it on a daily basis, I can tell you it’s difficult to feel emotions, after 23 years of seeing the things that we see.

Yohe: And so that can swell up inside of you and become a ticking time bomb, right?

Ratliff: Exactly. That goes right back to what I was talking about. If you don’t get it out, it always comes down in the most horrible ways you can think of.

Yohe: One program you’ve instituted is the 988 Crisis Lifeline. So how does that work for EMTs? And how does it help?

Ratliff: 988 was developed by Lata Menon, the CEO at First Choice Services. It’s been in the state for a while and we just attached ourselves to it. We went up and met with Lata, and she jumped on board, and we jumped on board. We convinced her to let some of her folks do ride-alongs with EMS so they could get an idea of what we go through and what we see.

What we’ve got now is if you’re having a little bit of a mental health crisis, or you had that bad night at work, you just need to talk to someone, you can call that 988 Crisis Lifeline and you’re gonna have someone on the line that can help talk to you and maybe talk you off the edge. He’ll call me whatever the case might be. We just kind of got into the EMS part of it, we’re going to get it with fire and law enforcement also. 

Yohe: You are also developing regional critical debriefing teams. What exactly do they do? And how are they in action?

Ratliff: Whenever it’s all said and done, we hope they’re made up of EMS, law enforcement and fire, and then a mental health specialist. If they have that big scene out there, and it’s traumatic and it’s bothering people, it’s right then and there is when they need to have that debriefing. That’s when they can make that phone call to the regional team. They load up, they come out, they sit down with them, they go through the process, whether it be crying with them or whatever the case might be. 

Yohe: What are your plans and hopes for how this will develop?

Ratliff: My hope is, once we get everything in place, as far as the money and get people trained, and things like that, that people will use it. We can do everything that we can do, but if it’s not being used, then it’s pretty much for nothing. So we are really pushing this hard in the EMS world. We’re hoping to push in the fire world, we’re hoping to push in the law enforcement world – so everybody takes advantage of it.

My other hope is that the older medics out there have to be the leaders in mental health. It’s not just the directors, it’s not just a supervisor. It’s those 20, 30 and 35 year medics out there. They’re the ones who have to be the leaders and get the young ones talking about mental health and encourage them to speak about the problems and not keep it in. 

Yohe: There’s still a shortage of EMTs statewide. Talk about the risks and rewards associated with the job.

Ratliff: Unfortunately, there are risks. I believe it’s within three years of being hired that you’re going to be assaulted in EMS, for not the best pay. Those are the risks, the mental health risks. The reward of the job is, you’ve got to experience it. I wish I could sit and describe it, but the truth of the matter is, after 23 years, I love EMS. I’ve given my life to EMS. I know it. I love it. And I can’t imagine doing anything else in life.

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