AG’s Holiday Consumer Protection Week Warns Against Scams  

With the Christmas shopping season now in full swing, Attorney General Patrick Morrisey is advising caution around credit card offers, package deliveries and even donating to charity.

The Attorney General is warning West Virginians to be on the lookout for scams and fraud that increase during the holiday season as part of the Holiday Consumer Protection Week.

With the Christmas shopping season now in full swing, Attorney General Patrick Morrisey is advising caution around credit card offers, package deliveries and even donating to charity.

John Mangalonzo, press secretary to the attorney general’s office, said the attorney general’s office has shared tips around this time for years.

“People are shopping, either online, or the brick-and-mortar places,” he said. “There’s going to be a lot of transactions, cash, credit cards, gift cards, and what have you. Just kind of a quick reminder for our consumers to be careful, especially during the holiday season.”

The attorney general’s office advises that while it may be tempting to take advantage of the “buy now, pay later” of increased credit card offers during this time of year, it’s important to verify the credit card offer is legitimate. Similarly, the office urges West Virginians to verify charities before giving.

“It’s just the holiday spirit, people are giving during this time of year,” Mangalonzo said. “Some may go through charities, but before donating, just make sure that the actual money that you’re giving went to support that specific charity, make sure that it’s legit.”

Mangalonzo said scammers may use the name of a legitimate charity to garner donations from the unsuspecting.

“Go to the Secretary of State’s website to see if the charities registered to solicit donations in the state because you may find charities can be legitimate, but it’s being used by bad actors and come to find out they’re not actually registered,” he said.

Other warnings put out this week include being wary of “porch pirates” during the time of increased deliveries, as well as watching out for older relatives that may be victims of “grandparent scams.”

Scammers have been known to call senior citizens pretending to be their grandchild. Others claim to be law enforcement with news about a loved one. They often indicate the grandchild in question is in another state or country and in dire need of money due to an emergency. 

Mangalonzo said West Virginians should enjoy the holiday season but be aware and understand that things may still happen. If things do go wrong, he says help is available.

“If you believe that you may have been a victim of a scam or something like that, just feel free to contact our office, our Consumer Protection Division, that number is 800-368-8808,” Mangalonzo said. “There’s going to be people over there that will guide you through the process and give you some advice.”

Consumer Protection Officials Visiting Clay and Kanawha

Attorney General Patrick Morrisey’s flood relief mobile office will visit Clay and Kanawha counties this weekend.

Morrisey says in a news release that the mobile visits will give residents easier access to the state’s Consumer Protection Division.

Consumer representatives will be available to answer questions about things like sham charities, storm-related home repair and cleanup scams, and what to do about price gouging.

In Clay County, the mobile office will be at H.E. White Elementary School on Saturday from 9 to 5 and Sunday from noon to 5.

In Kanawha County, it will be at the junction of Reunion Rd. & North Pinch Rd. from noon to 5 on both Saturday and Sunday.

The Consumer Protection Division can be reaches at 1-800-368-8808 or online at www.wvago.gov.

W.Va. Stores Agrees to Pay Fine in Water Crisis Price-Gouging Case

A Putnam County store operator has agreed to pay a $5,000 fine to the state to settle a price-gouging complaint after the January water crisis.

Under the terms of the agreement released Tuesday by Attorney General Patrick Morrisey, Mid Valley Mart LLC says it will comply with state consumer protection laws. In exchange, a Putnam County Circuit Court complaint will be dismissed.

According to the agreement, store manager Achraf Assi admitted raising the price of some water products after a chemical spill forced a tap water ban in nine counties.

Morrisey alleged Mid Valley Mart more than doubled prices for one-gallon water jugs at two Hurricane stores.

It’s illegal in West Virginia to raise prices on essential products and services by more than 10 percent in a state of emergency.

Public Service Commission Warning of Utility Scan

West Virginia’s Public Service Commission is warning residents about a scam by callers who claim to represent utility companies.

The PSC says a Parkersburg-area man reported that he had been bilked out of about $1,500 by a caller claiming to represent Appalachian Power Company.
 
Perpetrators of the scam threaten to shut off utility service unless a delinquent bill is paid within hours. They instruct customers to go to a store, obtain a pre-paid debit card, load money onto the card and use it to pay the bill over the phone. Scammers create a sense of legitimacy by making the utility’s name and phone number appear on the victims’ caller ID.
 
The PSC says legitimate utility employees would not specify a payment method.
 

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