State utility regulators have ordered West Virginia American Water to continue providing quarterly reports on the quality of its service.
The Public Service Commission’s order says the information will allow it to monitor whether the company’s response to a Jan. 9 chemical spill has any lasting impact on its distribution infrastructure in the Kanawha Valley.
The PSC’s Consumer Advocate Division cited the spill when it requested the reports’ continuance last week.
The reports contain statistical information about water line breaks, staffing levels, average response times to repair leaks and other service-related metrics.
The PSC ordered the reports in 2011 in a case involving the company’s staffing levels. The reports were to run through the fourth quarter of 2013. Tuesday’s order extends the reports for another year.