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The Public Service Commission of West Virginia has launched an investigation into the operations of Waste Management of West Virginia after a complaint filed by Delegate Andy Shamblin, R-Kanawha.
Shamblin said he has received “numerous customer complaints” regarding the failure of the company to pick up refuse in the Cross Lanes area of Kanawha County.
In a press release, the commission said it has also received complaints.
“Customers reported missed pickup days, incomplete pickups, and little to no notification of changes in the service schedule,” the commission said in a statement. “Some customers reported that garbage has not been picked up for weeks.”
Commission staff will investigate and file a report within 30 days.
Wednesday a request was filed by the commission for data from Waste Management. Members of the public have already begun to file comments in the case, both for and against the investigation.
Waste Management provides service to six regions in West Virginia including Bridgeport, Charleston, Martinsburg and Parkersburg.
