Cable Company Call Center Closing in Parkersburg

Apr 21, 2017

A telecommunications call center in Parkersburg will be closing this summer, putting nearly 170 people out of work.

Credit Bidgee / wikimedia commons

Altice USA is shutting down the Suddenlink Communications call center this summer. Altice purchased Suddenlink more than a year ago.

Altice USA spokeswoman Lisa Anselmo says investments in technology, tools and other resources have resulted in a 20 percent drop in customer call volume over the past year.

She says customers will notice no changes from the move.

The company says other operations will remain in Parkersburg, including a customer walk-in center. Technical support will continue to operate locally.

Some of the affected employees will have an opportunity to apply for other positions within Altice USA.